Terms & Conditions

Please read these Terms & Conditions carefully before using the http://www.pixelologylabs.com website operated and managed by Pixelology Labs.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and conditions. These Terms & conditions apply to all visitors, users and others who access, register and use Pixelology Labs website. By accessing, downloading or using the Pixelology Labs website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website/application.

Intellectual Property Rights

Pixelology Labs is owned and managed under copyright act by Pixelology Labs. All aspects of Pixelology Labs website, such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, reconfiguring or imitating any of the proprietary material. Any such activity is expressly prohibited without prior permission of Pixelology Labs or written consent of the owner. If Pixelology Labs identifies any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.   

Use of Pixelology Labs Platforms (Web)

Pixelology Labs is a common platform for customers that may contain profiles, email facility, chat facility, blogs, job posting, advertisements and other communication channels to communicate with each other or to avail the products/services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force Pixelology Labs to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.        

Customer Information

Pixelology Labs, during the new account registration, may ask customers to share the personal information which is required to deliver the service. Pixelology Labs assumes the customer provides the accurate information about his/her identity, contact information. The given information will be verified during the registration process.  Pixelology Labs only makes a sincere attempt to provide best service to its customers and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by customers. Pixelology Labs does not confirm the identity of customers who they claim to be. If Pixelology Labs finds any information wrong or any malpractice, agreement with the customer will be terminated with immediate effect.

Account/Password Protection

Customer is solely responsible for maintaining the confidentiality of password and service account provided by Pixelology Labs for accessing the offered service. The customer is solely and fully responsible for all activities that occur under the password or account. Pixelology Labs has no control and expressly disclaims any liability derived therefrom over the use of any customer’s account. If the customer is suspicious about the activities under the account or breach of account, he/she should immediately reach Pixelology Labs to block the account. 

Termination of Service

Pixelology Labs reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website from time to time. The termination will be with prior notice via mail and it will be effective immediately after the delivery of notice. Pixelology Labs also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behavior. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with Pixelology Labs. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the customer. 

Billing and Payment Policy

Pixelology Labs offers its customers to pay the service provider either by mobile wallet, online using netbanking/ debit card or by cash. Pixelology Labs expressly claims no responsibility of refund for payment made by cash. The customer is liable to pay the invoiced amount immediately after the work completion.  Pixelology Labs takes no responsibility for money/monetary rewards paid to Employees  without our knowledge or we have no control over payments made in cash. Hence it is important that payments be made directly to Pixelology Labs via online payment options available. 

Links to Other Web Sites

Pixelology Labs may contain links to third-party websites or services that are not owned or controlled by Pixelology Labs. Pixelology Labs Services has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Pixelology Labs Services shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Payment Service

Pixelology Labs offers bill payment service by only authorised business partners and it is specific to a city/area where Pixelology Labs/business partners offer specific services. Pixelology Labs offers convenient and secure payment procedures towards our authorized business partner for valid customer ID and using a valid payment account. All the successful transactions will be listed in the ‘My Payments’ page of the application and receipts will be shared to your registered email ID. Your services will be active within 24 hours from the time of successful transaction, this is strictly based on service provider’s turnaround time and Pixelology Labs assumes no responsibility. It is the discretion of our business partner to charge the service tax for offering service.

If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the Pixelology Labs customer care support at +91 86 0662 2277 or mail at help@Pixelology Labs. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway service provider. If your payment status is not updated in the given time frame, please contact the bank for further enqueries.  

Customers are requested to provide valid, accurate and complete information about your identity, payment account details (Card information, Bank account information, wallet credentials), Biller information and the payment information (payment amount and transaction description). Pixelology Labs reserves the right to terminate the user account or refuse your current and future use of service in case your information is found suspicious.    

Pixelology Labs assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances;

• If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid.
• If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
• If your Bank or the wallet service refuses or delays honoring the Payment Instruction(s)
• If payment is not processed by biller upon receipt.
• If the user crosses transaction limit/amount limit decided by wallet services, payment gateways and banks.  
• Circumstances beyond the control of Pixelology Labs, including natural calamities, issues with payment system, power failures etc.

Note: Customer must ensure seamless internet connectivity and must have all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. Customer is soley responsible any fees associated with access to World Wide Web, directly or indirectly access to web content.     

Governing Law

These Terms shall be governed and construed in accordance with the laws of Country without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Dispute Resolution Management

Pixelology Labs reserves the right to manage, resolve or decline the disputes with customer. Any disputes raised by customer will be processed by the Pixelology Labs team and notify the customer on acceptance of dispute, via mail along with complaint number.  Pixelology Labs team will enquire the complaint and based on the findings customer will be receiving the response from Pixelology Labs team within 7 working days from the day of complaint. If the customer is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Cochin, India. The language of the arbitration shall be English.   

Changes to the ‘Terms & Conditions’ and Other Policies

Pixelology Labs reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the customer. . What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the customers and service providers to visit the policies and terms & conditions at a certain frequency to update the same. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any queries regarding our services, please write to us on business@Pixelology Labs or call our customer support team on +91 86062 6277

@ Pixelology Labs Services ./Pixelology Labs/Policy/Terms & Conditions-Ver 1.0Updated as on 11 May, 2025