The images describe how patient experience can be mapped and transform. It is about designing healthcare around human emotions.

How CX Mapping Can Transform Patient Experience in Speciality Clinics & Hospitals

Healthcare transformation is often discussed in terms of technology, infrastructure, and clinical excellence. However, patient experience in speciality clinics begins much earlier — and lasts much longer — than a consultation. It starts with uncertainty. It moves through anxiety, waiting, and silence. And it truly ends only when patients feel reassured. CX mapping in healthcare helps speciality clinics design for …

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